Intelligent of Interactive Voice Response
June 29th, 2009
IVR technology is used extensively in telecommunications, but is also being introduced into automobile systems for hands-free operation. Currently deployment in automobiles revolves around satellite navigation, audio and mobile phone systems.
In telecommunications, IVR allows customers to access a company’s database via a telephone touchtone keypad or by speech recognition, after which they can service their own enquiries by following the instructions.
Interactive Voice Response (IVR) is an interactive technology that allows a computer to detect voice and keypad inputs. IVR systems are typically used to service high call volumes, reduce cost and improve customer experience using IVR.
The following are some of the more common uses of an IVR:
- Mobile
- Telephone Banking
- Mobile Purchases
- Caller identification and routing
- Order Placements
- Airline
- Adult entertainment
- Weather forecasts
IVR systems are used by pharmaceutical companies and contract research organizations to conduct clinical trials and manage the large volumes of data generated.
IVR systems can be used for outbound calls, as IVR systems are more intelligent than Dialer systems, they can recognize different line conditions.
- RNA Ring No Answer
- Answered by Voicemail or Answering machine
- Fax Tone
- Answer
- Recognize Divert messages and abandon call.
The future will undoubtedly see IVR making large steps forward through innovation and convergence. Speech recognition is being improved all the time. IVR become the most useful speech recognition software Australia and it also becomes the famous full voice recognition software UK.
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